E00814 – Revenue Cycle Process Manager – Laboratory

Position Overview: The Revenue Cycle Process Manager evaluates, designs, executes, measures, monitors, and controls revenue cycle processes. This position works to ensure that revenue cycle process outcomes are in alignment with GENETWORx’s strategic goals and the established performance targets for the revenue cycle team. The Revenue Cycle Process Manager works collaboratively across all departments of the organization to help improve the management of all revenue cycle processes. The position focuses on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and to assist the organization to meet its business objectives and goals.

Specific Responsibilities:

• Leads revenue cycle projects and is required to collaborate with other members of staff of the organization from various departments towards achieving the desired business goals of the organization.
• Designs new processes for the revenue cycle team and contributes towards solving process-related challenges that the organization may encounter.
• Acts as an influencer to harvest collaboration and execution of approved action items.
• Maps out any existing revenue cycle processes and identifies recommendations for improvement.
• Analyzes information, collects data, researches processes, and facilitates revenue cycle process related meetings.
• Understands and ensures compliance for regulatory, accreditation and system process.
• Alerts the Senior Director of Lab Revenue Cycle regarding any process anomalies or barriers in collaboration with internal customers or vendor partners.
• Reacts quickly to rapid changes in market conditions impacting revenue cycle process and performance.
• Eliminates any defects in revenue cycle process and ensures top quality service delivery.
• Achieves and maintains top level of revenue cycle process performance.
• Applies knowledge acquired on previous revenue cycle process improvement projects and lessons learned to foster continuous improvement.
• Facilitates workshops and work group meetings and involves appropriate internal or external team members with any process requirements.
• Executes professional measuring and monitoring, as well as provision of feedback on revenue cycle performance.
• Educates business users that are responsible for the operation and the management of various revenue cycle processes.
• Manages changes in process.
• Identifies, detects, and creates revenue cycle processes towards accomplishing revenue cycle and business goals specific to GENETWORx.
• Discerns the difference between various steps and revenue cycle processes recorded on a flow chart.
• Facilitates teams to critically review current processes for effectiveness, quality, and simplification.
• Develops and implements process solutions to improve operational efficiency and performance.
• Develops process workflow and design in compliance with regulatory requirements.
• Monitors and measures the benefits of post process implementation to ensure quality, efficiency, and performance improvement.
• Analyzes operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Prepares revenue cycle process reports for management, internal and external customers.
• Assists in promoting the implementation of best practices.
• Recommends innovative business and technical solutions to improve operational effectiveness.
• Resolves issues effectively, seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is healthy, functional, and cohesive.
• Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.
• Demonstrates attention to detail, initiative, and judgment.
• Exhibits poise, tact, and compassion dealing with patients, internal, and external customers.
• Performs other duties and special projects as assigned.

Education and Experience:

• Bachelor’s degree in Management, Business, or related field preferred.
• 4+ years’ experience in a position meeting and communicating with the public.
• 4+ years of process and/or project management experience in a healthcare setting
• Proficient in Microsoft Office Suite, especially Excel

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Integrity: Upholds personal and professional ethics and values, considering the values of RCA and respecting the culture, beliefs, and abilities of individuals.

Ability to effectively deal with difficult people: the ability to respond to difficult customer behavior with diplomacy and tact including defusing anger, creating rapport an influencing behavior.

Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected