How can we help you today regarding the GENETWORx COVID-19 Nasal Swab Test Kit for at-home collection?

Click on a box for frequently asked questions related to that topic.

We are here for you!

  • I need to change my shipment address.
  • I want to track the status of my order.
  • I have not received my kit despite the tracking information saying it has been delivered.
  • I don’t know how to activate my test
  • My Aura log in is not working
  • I have more than one test kit on hand, which one should I activate?
  • I have a question about sample collection
  • I missed the last FedEx pick up of the day
  • I mistakenly took the test late on a Friday or the weekend
  • I misplaced my FedEx return pack
  • I want to know the status of my kit that I sent back to the lab
  • I want to know when my results will be ready
  • I received email notification my results are ready
  • I need to talk someone about my results