Sample Collection Frequently Asked Questions

The GENETWORx Nasal Swab Test Kit will be delivered with printed step-by-step instructions on registering your kit, collecting your sample, and shipping our collection back to GENETWORx.

The same instructions, along with a video, can also be accessed by logging into your Aura account through or within the Aura app, post order. The video may also be viewed here.

The sample should be collected Monday through Friday, and in time for the last FedEx pick up of the day.

The collection should be sent back the same day it is taken, Monday through Friday. If not possible, within 24 hours of collection.

If you are not able to collect an adequate sample or you do not ship your sample within 24 hours of collection, our lab may not be able to perform your test. If this happens, we’ll contact you to discuss next steps.