E00720 – Instructional Designer (ID-S)

Position Overview

The Instructional Designer (ID-S) is responsible for creating engaging and effective sales training materials and courses to ensure an effective and productive sales force. The ID-S does this through the application of learning & instructional design theory and technical knowledge to create educational experiences that broaden the knowledge of the learner, provide meaningful tools & techniques, and ensures understanding and application in real life situations resulting in positive outcomes.

Essential Functions

· Create engaging learning activities and compelling course content that engages the audience effectively.

· Create ad hoc lessons as needed to accomplish stated goals.

· Collaborate with other Sales Training Team Members and leadership to identify training gaps.

· Evaluate existing training materials and courses, at least annually, to ensure appropriate techniques, content, and effectiveness to current business activities.

Additional Duties

· All other duties as assigned.

· Assist with the development of assessment tools to evaluate training effectiveness.

· Review and maintain currency in modern learning techniques

· Maintain current knowledge of business activities and changes to business needs for use in the development and editing of training materials.

Working Environment

The ID-S typically works in an office environment.

Physical Requirements

Must be able to lift or carry up to 25lbs as needed.

Qualifications

Education:

Bachelor’s Degree in Instructional Design, or equivalent field with a focus on education and adult learning, from an accredited institution.

License/Cert.:

None required;

Experience:

2+ years in an Instructional Design role with a focus on sales training

Knowledge:

· Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

· English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and psychological research methods.

· Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills:

· Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

· Instructing — Teaching others how to do something.

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

· Speaking — Talking to others to convey information effectively.

· Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

· Writing — Communicating effectively in writing as appropriate for the needs of the audience.

· Time Management — Managing one’s own time and the time of others.

· Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

· Service Orientation — Actively looking for ways to help people.

Abilities:

· Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

· Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

· Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

· Written Comprehension — The ability to read and understand information and ideas presented in writing.

· Written Expression — The ability to communicate information and ideas in writing so others will understand.

· Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

· Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

· Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

· Speech Recognition — The ability to identify and understand the speech of another person.

· Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

· Near Vision — The ability to see details at close range (within a few feet of the observer).

· Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Acceptance/certification

I have read and understand all sections of this job description including the physical requirements of this job, and herby certify that I am capable of performing the essential functions of this job, with or without an accommodation. If I believe the physical demands of the job to be different in practice, I will notify my supervisor immediately and the company will review the requirements and take appropriate action.

Non-Discrimination Statement:

It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.