Full-time Position

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Position Overview

Functions/acts as a work leader in the Support Services department to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, and administration. Responsible for reviewing and assigning work. Researches, troubleshoots, and follows-up on customer inquiries and problems. Troubleshoots and assists department employees in resolving problems. Keeps supervisor informed. Trains employees. Performs administrative duties as assigned by Supervisor. Knowledge of office equipment and computer experience required. Thorough knowledge of Registration, Kit Building, Shipping/Receiving, Medical Records and all other Operations procedures.

 

Essential Functions

· Accession and process specimen tubes and other samples received for in-house testing and reference laboratories.

· Sorting of specimens, bar-coding and checking documentation.

· Data entry of requisitions into the computer system in a timely manner.

· Validate all information for specimens, patient demographics, and billing information.

· Report any inconsistencies in accessioning, data entry, specimen identification and sample type to supervisor.

· Data entry of specimens going to reference laboratories

· Validate any data entered in the computer by comparing with data on the requisition forms.

· Displays a positive and professional attitude, demonstrates dependability, contributes in a team environment and possess an impeccable work ethic.

· Ensures receipt, registration and accessioning of all specimens that come into the laboratory.

· Assist in registration, accessioning and missing information of all specimens received

· Ability to read, interpret and follow instructions on documents such as; SOP’s, safety rules, operating and maintenance instructions, and procedure manuals.

· Active participant in the implementation of departmental programs designed to improve performance.

· Assists Manager in the training and coaching of new and existing team members to maximize performance.

· Gathers missing information as required by the laboratory.

· Offers recommendations to management for improvement with products, packaging, shipping methods, service, billing methods and procedures.

· Communicates complaints concerning service failures to designated department manager(s) for investigation and follows through on specific incidents if applicable.

· Superior interpersonal communication skills: tactful, mature, flexible and professional

· Excellent verbal and written communication skills to provide exceptional service to clients, sales representatives and interdepartmental staff members.

· Demonstrates resourceful, organized and efficient work habits

· Examines pertinent information to determine accuracy of customer requests and related paperwork.

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Understands, supports, and complies with all company policies, processes and procedures.

· Understands and observes all confidentiality and HIPAA provisions

· Responsible for all equipment in assigned areas of work

· Must obey all safety rules and regulations at all times.

 

Additional Duties

· All other duties as assigned

 

Working Environment

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Climate controlled office environment. May require visits to the laboratory, mailroom, shipping and receiving to obtain information.

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job duties will be performed in a sitting position, corresponding on the telephone as a backup for consultation calls, performing data entry tasks, solving day to day issues that may arise and backing up the Operations Manager. There will be times when the need will be to go to other departments for meetings and to obtain information. Occasional light lifting and packaging kits and other items and/or supplies for shipment may be required.

 

Qualifications

Education:

High School Diploma or equivalent

License/Cert.:

None

Experience:

1 year of experience in the laboratory/healthcare field

1 year of leadership experience

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