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Help
How can we help you today regarding the GENETWORx COVID-19 Nasal Swab Test Kit for at-home collection?
Click on a box for frequently asked questions related to that topic.
We are here for you!
- GENETWORx customer service:
- 866-932-0109
- Monday – Friday 8:00 am to 7:00 pm
- Saturday – Sunday 8:00 am to 5:00 pm
- Call for any questions or issue from the topics below.
- I need to change my shipment address.
- I want to track the status of my order.
- I have not received my kit despite the tracking information saying it has been delivered.
- I don’t know how to activate my test
- My Aura log in is not working
- I have more than one test kit on hand, which one should I activate?
- I have a question about sample collection
- I missed the last FedEx pick up of the day
- I mistakenly took the test late on a Friday or the weekend
- I misplaced my FedEx return pack
- I want to know the status of my kit that I sent back to the lab
- I want to know when my results will be ready
- I received email notification my results are ready
- I need to talk someone about my results