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How can we help you today regarding the GENETWORx COVID-19 Nasal Swab Test Kit for at-home collection?

Click on a box for frequently asked questions related to that topic.

Eligibility

Ordering and Payment

Delivery

Sample Collection

Results

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We are here for you!

GENETWORx customer service:
610-726-1205
Monday – Friday 8:00 am to 7:00 pm
Saturday – Sunday 8:00 am to 5:00 pm
Call for any questions or issue from the topics below.

I need to change my shipment address.
I want to track the status of my order.
I have not received my kit despite the tracking information saying it has been delivered.

I don’t know how to activate my test
My Aura log in is not working
I have more than one test kit on hand, which one should I activate?

I have a question about sample collection

I missed the last FedEx pick up of the day
I mistakenly took the test late on a Friday or the weekend
I misplaced my FedEx return pack
I want to know the status of my kit that I sent back to the lab

I want to know when my results will be ready
I received email notification my results are ready
I need to talk someone about my results

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